Palazzo Marzoli Resort

This was the disaster part of my trip to the Amalfi Coast. I was scheduled to stay at this Hotel for 2 nights. I was really looking forward to it especially after having had a look at the website. That's as good as it got for my stay. Upon arrival I was informed that I was being upgraded to their sister Hotel, La Caravella, on the beachfront, where I would have access to to the Hotel's private beach. Access to La Carvella is after hiking downhill for about 25 minutes with your luggage to the beachfront. Finding this Hotel was nigh on impossible as it was not signed and entrance was to the side next to a bar. no porter service so the luggage had to be carried to the first floor. Alarm bells started ringing as outside my room was situated a kitchenette. Other guests used this at all the hours of the day/night so not great for having a good night's sleep. Inside the room, instead of having a view of the sea and Positano for the hilltop, I had a view of a brick wall. The bathroom was very basic and the shower did not function. In room facilities did not exist. Despite emails going back forth with the main Hotel, it became apparent that I was being fobbed off. The next day I climbed to the main Hotel and spoke to the owner/manager and was informed that original had issues with the bathroom and so could not be occupied. I informed him that that was the case with my existing room! I then complained about the view and was informed that I had access to the private beach. Private beach was on the wrong side of the promenade that separated it from the main beach area. By this time I was losing it as the previous day I had been informed of having an upgrade. Absolutely no way. Little did the manager know that I had met several guests attending a wedding and they had paid over the going rate and had taken over the hotel pretty much to attend the wedding. So, I knew the manager was lying from word go. Following my return, the hotel now refutes my claim that I was transferred La Caravella, despite several emails having been exchanged between us. DO NOT BOOK THIS HOTEL UNDER ANY CIRCUMSTANCES NO MATTER HOW GOOD THE WEBSITE APPEARS!!! This hotel ranks as my worst ever in my travels and that includes bush camps on safari.

When we arrived no one at the front desk spoke English, therefore communicating was impossible. Requested twin beds and did not get our room changed for three days. Very little ac in our room. Yes, the view was spectular, howver 90% of Positano have beautiful views. Breakfast was sparse. This hotel, unbeknost to us, was not walking distance to the "Square" or beach. Hotel will give you one free shuttle per day, return Taxi is $40!... would not recommend this hotel...

My stay at Palacio Marzolli in Positano unfortunately did not meet my expectations. On the very first day, I was informed of a €80 daily parking fee, even though it was not high season (my visit was in September). After speaking with the owner, the rate was adjusted to €60 per day, but it is worth noting that nearby parking facilities charge around €50 per day. The breakfast was also disappointing. It is served in the room and very simple — one egg, a coffee with milk, and a croissant. Any additional items come at an extra cost, such as an omelet (€10) or a portion of fruit (€10–15). Regarding the amenities, I missed some basic standards. No liquid soap was provided, only old-fashioned round bar soaps, which made the experience less comfortable. I also experienced an inconvenience with a personal belonging. I left a sweater in the room and, when I returned to ask about it, I was informed that it had not been found. I booked at the last minute and did not read the reviews beforehand, but I can say that the experience was not satisfactory. I believe that improvements in fee transparency, breakfast quality, and attention to amenities could make the stay more enjoyable.

Extremely disappointing experience. This hotel feels very cheap and poorly managed. The staff — seemingly family members — do not speak even a single word of English, which makes communication with international guests extremely difficult. For a place that hosts tourists every day, this is simply unacceptable. The property itself is very disorganized. The bathroom and shower were filthy, outdated, and clearly hadn’t been properly cleaned in a long time. In the room, we found coffee mugs that had been broken and glued back together — when we poured coffee, it leaked through the cracks. This is the height of negligence and irresponsibility for a hotel. The bedsheets were old and worn out, and most of the hotel furniture was in very poor condition. Breakfast was basic at best, with very small portions, stingy service (even asking for an extra coffee felt like too much), and hardly any eggs provided. Overall, I would not rate this place even 1 out of 10. Sadly, it was one of the worst hotel experiences I’ve ever had.