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Customer Service

Assistance for Tours and Ferries

Questions? We've got you covered.

On Positano.com you'll find the most carefully curated selection of tours, boats, and experiences along the Amalfi Coast. With so much on offer, knowing where to start isn't always obvious. Get in touch before you book: we'll steer you toward the experiences that are the right fit for you, so your holiday gets off to the best possible start.

How to reach us

Chat

The most direct way to talk to us. Even outside of office hours, you can drop us a message and we'll get back to you within a few hours.

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Email

Need a bit more space to explain things? Write to us at help@positano.com. Response time: within 24 hours (we often reply much sooner!).

Contact us by email

Already booked?

Pull up the confirmation email with your voucher: you'll find all the operational details and direct contacts for your provider.
For changes or cancellations, that's almost always the quickest route. If the provider isn't responding, we'll step in.

  • We're based in Positano and on the Coast: everything we share is verified on the ground, every single day.

  • We work directly with our providers: when something comes up, we can move quickly and effectively.

  • We hand-pick everything ourselves: every experience has been personally tried and evaluated by our team.

Quick answers to the most common requests.

Ferry / hydrofoil tickets

Even if your booking started on Positano.com, ferry/hydrofoil tickets are issued and managed through the systems of Ferryhopper or Traghetti Lines, depending on the shipping company and availability.
As a result, changes, cancellations, and refunds need to go through the channel that issued your ticket.

How do you know which one to contact?
Open your booking confirmation email with the voucher: you'll see a reference to either Ferryhopper or Traghetti Lines, along with the relevant booking code. If you're unsure, just write to us and we'll point you in the right direction.

Experiences & tours

How do I modify or cancel a tour?
Write directly to the provider using the contacts in your voucher — it's the fastest way to sort things out.
If you don't hear back or need support, reach out to us and we'll handle the communication.

Cancellation and refund policy
Conditions vary from service to service and are listed

FAQ - Frequently asked questions

How do I change or cancel my ferry/hydrofoil ticket?
Even if your booking started on Positano.com, ferry and hydrofoil tickets are issued and managed by Ferryhopper or Traghetti Lines, depending on the shipping company and availability. For this reason, changes, cancellations, and refunds must be handled directly through the channel that issued your ticket. How to find out who to contact: open your booking confirmation email and look for a reference to Ferryhopper or Traghetti Lines along with your booking code. If you're not sure where to start, write to us and we'll point you in the right direction. - If you booked with Ferryhopper, go to ferryhopper.com/it/my-booking and use the chat to request a change. A fee of €6 per change applies. - If you booked with Traghetti Lines, you can log into your personal account at traghettilines.it/it/accedi or contact an agent at traghettilines.it/it/contatti
How do I change or cancel a tour or experience?
Contact the provider directly using the details in the voucher you received by email — it's the fastest way to get things sorted. If you don't hear back or need support, reach out to us and we'll handle the follow-up with the provider.
What is the cancellation and refund policy for tours and experiences?
Cancellation and refund conditions vary by service. You'll find them listed on the product page at the time of booking and in the confirmation voucher you receive by email.
I didn't receive my booking voucher by email. What should I do?
First check your Spam and Promotions folders. If you still can't find it, write to us with: your full name, the date of the booked service, and the email address you used at checkout. We'll resend your voucher as soon as possible.