Hotel Botanico San Lazzaro

We were at the restaurant. Delicious food, very friendly service/staff. And on top of that, a wonderful view over the Amalfi Coast. Good price-performance ratio.

We thoroughly enjoyed our 6 day stay here. This is very much family run and the staff were all wonderful. It is not a big hotel so benefits from a degree of intimacy which makes it feel like home. Highlights are the views as the hotel stands proud overlooking the bay at Maiori. Although there is a lift taking guests most of the way up the very steep hill, there are still around 70 steps to the hotel. It is not for the infirm or wheel chair users. The hotel restaurant is stand out good, we enjoyed both a lunch and dinner there. You are also rewarded with fantastic views down the Amalfi coast. Our room was small and could have benefited from more storage. The bathroom was tiny and had a complicated and very small shower. However, we also had an enormous balcony with great views

We were unfortunately very disappointed with our stay at the Hotel Botanico San Lazzaro and would not recommend the hotel. The website advertises that all rooms have an ocean view. However, our first room was located all the way at the bottom by the parking lot and had no ocean view at all – instead, we looked directly at the parking lot. The room also smelled very musty and had a steep staircase inside the room, which is anything but practical and even dangerous with a toddler. Only after we complained were we able to switch to a higher-up room for an additional charge. The view from there was indeed beautiful. Nevertheless, one should know that the elevator only goes about halfway up the hotel. After that, many stairs must be navigated. For families with strollers, people with knee problems, or limited mobility, this is very strenuous. We often had to carry the stroller, and often no staff member was available to help. The location and the view are undoubtedly the hotel's biggest plus points. Unfortunately, the price-performance ratio is not right at all. Overall, the hotel has clearly aged and, in our view, does not justify the high price. The drinks are also overpriced. Overall, we had significantly higher expectations. Despite the dreamlike view, we would not recommend this hotel due to the misleading description of the rooms, the difficult accessibility, and the poor price-performance ratio.

Dishonest management. We booked a stay based on the fact they advertised a private beach. Upon checking in they said the beach was closed and then proceeded with several dishonest claims that it was clearly stated on their website and check in emails. After reviewing, we pointed out to them that it was still being listed as an amenity on their website and there was no notice in their check in communication that it would be closed. After several back and forths, they agreed to refund us the remainder of our stay so we could go to another hotel with a private beach. I asked they process the refund while we were there but they promised their administrative office would process it the following day. One month later - THEY HAVE STILL NOT REFUNDED us. They are now ignoring my emails. On top of that, the rooms are dated and the building is located within a low rent apartment complex. Far from a luxury experience for the price you pay. I recommend you book elsewhere so you can properly enjoy a vacation with a more honest and transparent hotel