Palazzo Marzoli Resort

This would have to be the worst travel experience of my life. After arriving at the port I called the Hotel to ask for a transfer which had been promised days before when I had called. I was told to call when I arrived. The rude owner told me to walk to a nearby hotel so I did that, no transfer to be seen. I had to call a further five times and be yelled at by him and wait another hour before he sent somebody to collect us. It was sweltering heat. We arrived into a dodgy looking garage then walked into a reception with three men standing behind a desk there was a very bad feeling in the room. They spoke very little English and were very rude and intimidating in their nature towards us. When we’re asking questions they were laughing at us and speaking in their own language quite clearly trying to make us feeling uncomfortable and intimidated. I would not feel safe staying there at all as a female if they were looking at my children, very strangely . . It was sweltering heat. We arrived into a dodgy looking garage then walked into a reception with three men standing behind a desk there was a very bad feeling in the room. They spoke very little English and were very rude and intimidating in their nature towards us. It was myself and my two children three females. I instantly had the feeling I had to get out of here. This was not a safe space. I asked for water and was told there’s water in your room. I asked where the pool was. he barked at me that there was no pool. It is advertised as a 15 minute walk to the beach more like an hour. There is no way I would stay here he offered no assistance to get a taxi or find out where our bags were. It was a very distressing start to our day. Positano I thank goodness we found a beautiful hotel not too far away and had a wonderful time in the end. Avoid at all costs.

Il 18 febbraio prenotiamo e paghiamo la modica cifra di 590 euro per 1 notte il 21 giugno , bene arriviamo al palazzo Marzioli e scopriamo che ci hanno cambiato struttura,mamdamdoci al 'la Caravella', senza nemmeno chiedere o avvisare. Per non rovinare l'anniversario di matrimonio andiamo lì senza far storie, arrivati in loco scopriamo che la stanza, se pur pulita e accogliente, era al secondo piano senza ascensore.La colazione che era inclusa nella prenotazione,nella nuova struttura non era prevista e nessuno ci aveva avvisato o offerto un vaucher per farla ad un bar. Nel frigo bar nemmeno una bottiglietta di acqua e in camera non c'era nemmeno 1 kit cortesia per il bagno. Inoltre,controllando se il we successivo avessero disponibilità,abbiamo scoperto che la stessa tipologia di stanza da noi prenotata era disponibile a 200 euro in meno e altre persone che alloggiavanoal 'la Caravella' avevano pagato 390 euro. Ci hanno offerto la possibilità di parcheggiare il motorino e accompagnarci con una navetta ma a 50 euro al giorno. Poi abbiamo scoperto che parcheggi più vicini alla spiaggia chiedevano 25 euro al giorno. Inoltre trovandosi 'la Caravella' in spiaggia abbiamo dormito male per il caos della movida. Alle 4 di notte mi son svegliato con le urla di una rissa. La peggior cosa è che al rientro son passato a fare le mie dimostranze ma era come parlare al muro. Conclusione Maleducati per niente professionali l'antitesi del turismo soprattutto in costiera. Quasi una truffa!

NOT RECOMMENDED- Very questionable practices. Arrived late at night for check-in to prepaid room with family. Hotel begin checking us in then demanded we pay an additional $500 in CASH ONLY in order to check in and to accommodate 2 children/teen with us, fine print online states additional person $143. In addition, we did not need a larger room at all since our reservation was already made for the larger room but it was clear they thought they could take advantage. They then attempted to charge $100 for parking whereas other hotels in same area cost ranges up to $50. They also added the tourist tax per person which was not an issue since this is standard. However, the demand of cash only, the detailed instructions regarding ATM location, refusal to add these "legitimate" charges to an itemized bill and charge to card really made us question the legality of the hotels' practices and hotels.com awareness of the same. The vibe here made us extremely uncomfortable and reminded me very much of the American movie GET OUT, very strange vibe. We decided it best not to stay given the bait and switch tactics. We have since filed a complaint for further investigation and for appropriate refund. It was clear that the hotel (not a resort) attempted to take advantage of what they believed was unsuspecting American tourist. We ended up enjoying the Art Hotel / Hotel Pasitea which has been updated and had great staff and service!!!

SMALL HOTEL WITH GREAT VIEW. THE HOTEL IS LOCATED AT UPHILL FAR AWAY FROM SHOPS,RESTAURANTS, BEACH ETC. WALKING DISTANCE TO ALL THE ATTRACTIONS 35-45 MINUTES (UPHILL COULD BE VERY PAINFULL) DEFFINETLY NOT RECOMENDED FOR SMALL CHILDREN OR PEOPLE WITH SPECIALS NEEDS. NO WELLNESS OR JACUZZI AVAILABLE!! VERY POOR BREAKFAST AND SERVICE. DEFINITELY NOT A 4 STAR HOTEL